Flares: Customer Support Training, Flooring Installation Optimization, and Lumbar Support
HubSpot is rolling out a revamped version of its Service Hub support CRM, and recently published its 2022 State of Service report.
We got an early look at the report (obvs), and found a surprising business opportunity for you: Companies are hungry for customer support training.
HubSpot’s survey found that training ranked higher on the list of priorities than it did last year, and among the 1.4k global respondents, ~50% of companies experiencing exponential growth were exposing support agents to training several times per month.
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Capitalizing on the Airpods market, making more money than Shopify
The signal: Since killing the headphone jack, Apple has graced the world with AirPods, which did an estimated 60m units in 2019. That means AirPods alone are bringing in approx ~$10b in revenue, more than Twitter, Shopify, or Spotify, to name a few popular tech giants. Opportunity lies in Apple opening up SiriOS or the wave of iPhone accessories (including cases, cleaning kits, hooks, and keychains) which have shown “hockey stick” growth alongside their hardware predecessor.
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