Source: StrategyR, Merchants

The Signal: When we asked the Trends community for some of their favorite “boring” businesses, John Wolf suggested niche, outsourced call centers, like “a call centre for health professionals (kinda tele-secretary service).” 

Our research quickly surfaced a recent report, which revised the anticipated growth of the global call center market in light of COVID, as customer interactions moved from physical to digital, and virtual contact centers became the norm. It estimates that the outsourced call center market will grow at a compound annual growth rate (CAGR) of 5.9% from 2020 to 2027.